Privacy

Upstep is a trading name of Kiki Maison Pty Ltd (ABN 97 697 391 674). This page explains, how we handle your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) as a matter of good practice.

WHAT WE COLLECT

  • Your name, email address, phone number (if you provide it), and your role and the details you share when you book a call or contact us.
  • What you tell us during free calls and coaching sessions, and any notes we take to support your coaching.
  • Payment and invoice details, handled by our payment provider. We do not store card numbers.
  • Basic website data such as pages visited and device type, using cookies or analytics tools.

WHY WE COLLECT IT

To respond to you, run discovery calls and coaching sessions, send invoices and receipts, improve our service, and meet legal and tax obligations. We only collect what we need.

CONFIDENTIALITY

Coaching conversations are private. We do not share what you tell us with your employer or anyone else without your written permission, unless the law requires it or someone is at serious risk of harm. Upstep is a coaching service, not a medical, psychological or counselling service.

WHO WE SHARE IT WITH

We never sell your information. We share it only with the tools we use to run the service (for example bookings, video calls, email and payments and with professional advisers or authorities, where required. Some of these providers may store data outside Australia. We take reasonable steps to make sure they protect it.

EMAIL AND MARKETING

We only send you marketing emails if you have agreed to receive them, and every email includes a way to unsubscribe. You can opt out at any time. This follows the Spam Act 2001 (Cth).

HOW LONG WE KEEP IT AND HOW WE PROTECT IT

We keep your information only as long as we need it for the purposes above or the law requires (for example, [7] years for financial records), then we delete or de-identify it. We use password protection, secure platforms and limited access to protect it.

YOUR RIGHTS

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us and we will respond within [30] days.

COMPLAINTS

If you have a concern, contact us first via email. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

CHANGES

We may update this page from time to time at our discretion.

Back to home